Refund policy

We want you to love your jewellery. If you’re not completely satisfied with your purchase, we offer easy returns and exchanges within 14 days of delivery. Items must be unused, in original packaging, and in resaleable condition.

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5-7 working days.

Please note that original shipping costs are non-refundable unless the item is faulty or incorrect.

Customers are responsible for return shipping costs unless the item is faulty.

Please note: Due to hygiene reasons, earrings and custom pieces are non-returnable.

We’re here to make things right — whether it’s a sizing issue, a change of mind, or a gift that didn’t quite work out.

We take pride in the quality of our stainless steel jewellery, but if you receive an item that is damaged or faulty, we’re here to help. Please contact us within 7 days of receiving your order, including a photo and description of the issue. We’ll review your request promptly and arrange a replacement, repair, or refund where applicable.

Our goal is to ensure every piece you wear meets our standards and your expectations.