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Customer Care + Services

Each item in an order is individual placed in its allocated pouch or box and then gift wrapped together, making it ready for gifting your loved ones. Gift wrapping is free of charge.

Gift Cards are available for purchase for family and loved ones to use on our website. You can purchase a gift card here.

View our jewellery care guide to help keep your jewellery looking at its best.

Orders within the UK are dispatched within 24 hours using a tracked service. Tracking details will be sent via email after dispatch.

International countries we currently dispatch to are countries within the European Union, the United States, Australia and Canada.

You can return goods to us, for any reason, within 30 days. Unfortunately, we are unable to accept returns on personalised goods, and we are also unable to accept returns on earrings due to hygiene purposes. View our returns and exchanges policy for more details.

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